Effective communication is key for correctional officers both within their agency and when interacting with inmates. Studies indicate that 55-60% of communication consists of which of the following?

Effective communication encompasses much more than just the words spoken. Research has shown that a significant portion of communication—specifically 55-60%—is comprised of non-verbal or body language. This includes facial expressions, gestures, posture, and other physical forms of communication that convey feelings and intentions without the use of spoken or written words.

In the context of correctional settings, being aware of non-verbal cues is crucial for officers. It allows them to assess situations and inmate responses more accurately, enhance their own communication effectiveness, and build rapport with inmates. Since physical presence and body language can significantly influence the perception of authority and empathy, understanding this aspect of communication markedly contributes to the overall effectiveness of a correctional officer's interactions.

Other forms of communication like verbal language, written communication, and visual aids hold their significance but do not account for the majority of interpersonal interactions as statistics indicate for non-verbal communication.