Which of the following defines 'de-escalation' techniques?

De-escalation techniques are strategies designed to bring down heightened emotions and resolve conflicts peacefully, particularly in situations that could potentially become violent or disruptive. The focus of de-escalation is to diffuse tensions and create an environment where individuals can communicate more effectively, which is crucial in settings like jails, where emotions can run high and safety is paramount.

The key to de-escalation lies in recognizing warning signs of agitation and employing specific verbal and non-verbal communication techniques aimed at calming the individual involved. This could include using a calm tone of voice, maintaining a non-threatening posture, and actively listening to the person's concerns. By successfully implementing these strategies, staff can reduce the likelihood of conflict and create a safer atmosphere for both inmates and staff.

The other options do not align with the definition of de-escalation techniques. Reprimanding inmates and enhancing punishment focus on disciplinary actions rather than conflict resolution. Promoting inmate competition also diverges from the purpose of de-escalation, which aims to foster cooperation and understanding rather than rivalry.